FAQs – Oh Hey Momma!
  • last day crazy sales up to 70% off! - free shipping on orders $99+
  • Due to COVID19 you may see longer shipping times than usual
  • last day crazy sales up to 70% off! - free shipping on orders $99+
  • Due to COVID19 you may see longer shipping times than usual

FAQs

Question: What countries do you ship too? 
Answer: Currently Oh Hey Momma only ships to the United States, with plans to expand shipping to other countries in the near future!

Question: How do I track my order? 
Answer: In order to provide the best shipping solutions to our customers, we ship our products via several different shipping carriers. Please locate the tracking number option below that best matches the format of your tracking number. Of course, if you have any questions we're happy to help, just email hello@ohheymomma.com!

Option 1

If your tracking number looks like this: (begins with LB) LBRMP6006343400YQ - most of our customers have this tracking!

 

  1. Click the following link to track your package with our shipping partner 17 Track:  https://t.17track.net/
  2. Paste your tracking number into the box to track your package
  3. Please remember we are experiencing extreme shipping delays due to COVID-19 and statewide curfews.
  4. Once your tracking dashboard on 17 Track has updated with USPS or Fedex, inquiries about your delivery must be directed to the appropriate shipping carrier. 

    Fedex Phone Number: 1(800)463-3339
    USPS Phone Number: 1(800)275-8777

 



 

Option 2

If your tracking number looks like this: (starts and ends with 2 letters) LY222762866CN

 

  1. Click here: https://t.17track.net/
  2. Paste your tracking number into the box to track
  3. Your tracking number can also be used to track in USPS.com as well (Please note that USPS is experiencing delayed delivery times, just like the rest of the world right now.)
  4. Hover over the numbered area in your tracking dashboard to see updates about your order



 

Option 3

If your tracking number looks like this: (starts with letters and ends with numbers) LP00175389420563 

 

  1. Click here: https://t.17track.net/
  2. Paste your tracking number into the box to track
  3. This carrier gives you a new tracking number once your product is in the hands of USPS
  4. CLICK HERE and put your tracking number in the search bar (LP00175389420563) then you should see an updated tracking number on the right hand side of your screen when you scroll down the page. Your new tracking number looks like this: 9261290193553167534629 (all numbers, no letters).
  5. This new number can be tracked in USPS tracking
  6. Google USPS tracking and insert the new tracking number to get updated shipping information from USPS










 


Question: Where is your company located? 
Answer: Oh Hey Momma! is an American company based in the United States. One of the ways we are able to find such unique items to sell in our store is by sourcing our inventory from all parts of the world. Depending on our manufacturing relationships, our manufacturers sometimes ship the products to our customers.


Question: Where is your Geode Towel made? 
Answer: Our gorgeous Geode towels are made in Asia. They are made of soft, supple, and moisture wicking microfiber material. The diameter of the towel is 60-inches across, making it perfect for laying out on the beach, by a pool, or even having a picnic in the park!


Question: How long is the delivery time?
Answer: Our normal delivery times are around 1-2 weeks! Due to the current worldwide pandemic, shipping speeds and delivery times are greatly delayed, for all shipping companies. Logistics during the times of COVID-19 could additional 1-2 week delay on top of the 1-2 weeks and order normally takes.

While this is a temporary situation, we always want to be transparent with our customers.

**Please Note: We were previously using Fedex to ship our packages, however they are experiencing extreme delays due to the increase of online shopping orders throughout the country (due to COVID-19). You can read more about Fedex's delays here: https://www.reuters.com/article/us-fedex-usa-idUSKBN2413GV

We have recently switched from using Fedex to DHL to speed delivery times up. Unfortunately if you have placed an order on or before July 5th your order is in the hands of Fedex. We assure you that your order is going to arrive. These shipping times were unforeseen by us and we have done everything in our power to get you your items safely and as quickly as possible.