Shipping & Returns
Something didn’t work out?? That’s a bummer! BUT… no need to worry about that.
We are here to help!
To start a return, email email@example.com and our customer support team will be glad to get that started for you.
We'll notify you via e-mail once we've received and processed the returned item.
Is my item eligible for a return?
If your item is …
-has all tags still in tact including the Oh Hey Momma! hang tag
-stain free (this includes makeup and deodorant from trying the item on)
-no animal hair
-does not smell of smoke
-not a final sale final sale item
-AND… within the date ranges specified in the return policy
Then your item can be returned.
You must have answered YES to all of these questions to be eligible for a return.
Oh Hey Momma! reserves the right to refuse any return if the item does not meet the above criteria.
Please refer to the Return Policy below to start the returns process.
Beginning October 9, 2020 ALL Refunds will be in the form of a STORE CREDIT ONLY that will be applied to your account.
Customer is responsible for return shipping fees.
Returns must be postmarked by 14 business days of the delivery date.
Once we receive your return, please allow up to 5 business days to process your return for store credit.
It is the customer's responsibility to keep their tracking number for all returns, and to track their returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the store credit status.
If you are due a store credit, you will receive an email confirmation with your credit code.
Please do not send your purchase back to the manufacturer. We will provide you a return address for your refund shipment.
SHIP RETURNS TO:
Oh Hey Momma!
2850 34th Street North #363
Saint Petersburg, FL 33713
**Please include packing slip and/or order # with return or we will not be able to process your return**
If you have received a damaged item, please contact us at firstname.lastname@example.org within 3 business days of receiving your shipment. Please include written details about the damage and pictures of the damage. Our customer service team will be happy to help you.
Cancellations and Order Change Requests:
With our new warehouse and shipping operations, we are set up to send out most of our customers orders on the same day the order is placed. This allows us to get our orders into the hands of our customers, like you, as quickly as possible.
With this in mind, by the time a customer requests an order cancellation or change, the request can usually not be accommodated due to the order already being processed or shipped.
You can always send us an email at email@example.com to see if an order change or cancellation is a possibility with your order. If your order has not been processed or shipped we will do our best to help you with your order change.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund status.
If you are due a refund, you will receive an email confirmation once your refund has been processed. It can take up to 72 business hours for refunds to be released by your bank back to your card.
If you’ve waited 72 business hour and still not received your refund yet, please contact us at firstname.lastname@example.org
Return To Sender / Wrong Address Packages:
Oh Hey Momma! will not be held liable for packages that are returning to sender due to a customer checking out with the wrong or misspelled delivery address, or for any other reason. Customers are advised to carefully enter the correct addresses when placing their order, otherwise the package will not be delivered.
Once the item is received back at the warehouse, we can re-pack, re-label, and re-ship the item to you however you need to understand that doing so requires an additional cost for both re-processing and shipping.
Processing and shipping cost can at times cost up to half the order total depending on where the package is shipping to and how many items were ordered, so please be careful on the information that you provide.
If you think you have entered a wrong address, please contact us immediately in order to correct the mistake.
*Ownership of package is turned over to DHL, USPS, or any other shipping company sending the package to you, and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from FEDEX/USPS/DHL along with your order from us, so any shipping issues must be handled by the shipping carrier. This also applies if you used a free shipping promotion offered on the store.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
If you have any questions about your order, please contact our Customer Service via email email@example.com