Shipping & Returns – Oh Hey Momma!
  • last day crazy sales up to 70% off! - free shipping on orders $99+
  • Due to COVID19 you may see longer shipping times than usual
  • last day crazy sales up to 70% off! - free shipping on orders $99+
  • Due to COVID19 you may see longer shipping times than usual

Shipping & Returns

Returns Policy:

You may return most new, unopened items within 30 days of delivery for a full refund. Customer is responsible for all shipping costs for returned orders, unless the return is a result of our error (i.e. - you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in some cases your refund may be processed prior to four weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email hello@ohheymomma.com and we will assist you with the returns process. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please do not send your purchase back to the manufacturer. We will provide you a return address for your refund shipment.

Oh Hey Momma! reserves the right to refuse any refund or replacement if it does not meet the above criteria. 

 

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to hello@ohheymomma.com and we will process a replacement on your behalf.

Oh Hey Momma! reserves the right to refuse any refund or replacement if it does not meet the above criteria. 

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund status.

If you are due a refund, you will receive an email confirmation once your refund has been processed. It can take up to 72 business hours for refunds to be released by your bank back to your card .If you’ve waited 72 business hour and still not received your refund yet, please contact us at hello@ohheymomma.com

Return To Sender / Wrong Address Packages:

Oh Hey Momma! will not be held liable for packages that are returning to sender due to a customer checking out with the wrong or misspelled delivery address, or for any other reason. Customers are advised to carefully enter the correct addresses when placing their order, otherwise the package will not be delivered.

Once the item is received back at the warehouse, we can re-pack, re-label, and re-ship the item to you however you need to understand that doing so requires an additional cost for both re-processing and shipping. 

Processing and shipping cost can at times cost up to half the order total depending on where the package is shipping to, so please be careful on the information that you provide. 

If you think you have entered a wrong address, please contact us immediately in order to correct the mistake.

* Ownership of package is turned over to FEDEX/USPS/DHL and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from FEDEX/USPS/DHL along with your order from us, so any shipping issues must be handled by the shipping carrier. 

 

Cancellations and Order Change Requests:

 

(ie: changed your mind about your color selection) must be made within 12 hours of order.

With our new warehouse and shipping operations, we are setup to send out most of our customers orders on the same day the order is placed. This allows us to get our orders into the hands of our customers, like you, as quickly as possible. 

With this in mind, by the time a customer requests an order cancellation or change, the request can usually not be accommodated due to the order already being processed or shipped. 

You can always send us an email at hello@ohheymomma.com to see if an order change or cancellation is a possibility with your order. If your order has not been processed or shipped we will do our best to help you with your order change. 

 

Additional Notes:

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.  

If you have any questions about your order, please contact our Customer Service via email hello@ohheymomma.com